Support Services


Hardware Monitoring

Information Solutions and Services will only monitor virtual hardware server status events on production servers. Test servers will not be monitored by Information Solutions and Services. This level of monitoring is provided as standard.

Virtual Server Monitoring Alerts

Information Solutions and Services can provide email alerting to system owners on request.

Storage Provisioning 

Storage can be added to an existing virtual server already attached to the SAN. The space will be made available and left un-configured to the operating system.  Configuration of this additional space is the responsibility of the Customer.  To request additional storage, open a ticket with the Service Desk.

Data Backup 

Each virtual server is backed up on a weekly basis.  

Veeam Enterprise Backup and Replication software is installed on each virtual server by default and is configured to talk to the University of Galway backup environment.

Security tools

The University's approved SIEM and XDR security protection tools are deployed on all servers. All directories and files are scanned by default. 

You must ensure your virtual servers meets University ICT Policies and is in compliance with the Public Sector Cyber Security Baseline Standard

Firewall requirements

Virtual servers are fully firewalled by default. This means you cannot connect to any applications or services running on it, unless you request it. This includes remote access protocols, such as SSH and RDP.

When requesting a virtual machine, please advise any preferred firewall policy including justification for same. This might include:

  • Source Addresses (e.g. specific area of the University, institutional address block, entire internet)
  • Destination Ports
  • Justification

Remote access to servers will only be supported using the University's remote access service.

Additional information