Virtual Servers

Virtual Server and Storage Provisioning Service

Overview

The Virtual Server and Storage Provisioning Service is available to research, academic and administration functions within NUIG and includes the following tasks:

1. Server Provisioning using Virtual Machine Technology ( VMware) and high availability storage (Storage Area Network - SAN) 
2. Support Services, Backup and System Status Reports

Service Availability

The underlying infrastructure is highly available and fault tolerant. Nominal planned availability will therefore be 99.7%. Planned outages will be scheduled and communicated with the customer in advance.

Server and Storage Provisioning

Support Services

Out of Scope Services

How to request this service

Open a service request ticket in Service Desk. Please note that one service request ticket per server is required.

To open a service request ticket:

1. Login to Service Desk
2. From the Request Type drop-down menu, choose Data Centre Services
3. From the drop-down menu, choose  Virtual Server Requests
4. From the drop-down menu, choose New Server Request
   
5. Select the options that meets your requirements from the drop-down menus.
   All questions are mandatory and must be completed before request can be processed
6. When the ticket is complete, click Save.

Please contact the Service Desk if assistance is required.

How to log a support call

For issues arising with the virtual server environment that fall under the scope of the service, please contact the Service Desk to open a ticket.

Additional Information

For specific questions on the service, please contact the ISS Data Centre (email ISSDataCentrenuigalway.ie).