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Campus Account and Password FAQ

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What are my login details?

Students: Campus Account (IT Account) credentials are your University of Galway email address and password.

Staff are issued with a six-digit payroll number by Human Resources. Your Campus Account ID/username is derived by preceding your six-digit payroll number with a leading zero ‘0’ and adding a trailing ‘S’. e.g. payroll no. 123456 is 0123456s. New staff will be issued a temporary password before the start of their contract.

Where do I change my password?

You can now change your password on the Microsoft page at passwordreset.microsoftonline.com

For instructions on how to do click here

Do I need to be on campus to change my password?

No Self-Service Password Reset (SSPR) is available off-campus. You can avail of this service anywhere and anytime

Please note: If you are using a University laptop/desktop and reset your password while working from home, your password on the laptop/desktop won’t update until the next time you connect that device to the wired network on campus. In the meantime, use your existing password on the device.

How do I register for MFA in order to use SSPR

To register for MFA please click here

For more information on MFA please click here

What systems will my password be reset for?

SSPR resets the password for most campus IT systems,

Microsoft Office 365 (eMail, Teams, SharePoint, OneDrive)
Canvas
Eduroam WiFi Network
Library Systems
PC Suite and Podium PC logins
Staff Desktop logins
Student Record System (Fees Payment and Registration Portal)
Academic Web Services (Past Exam Papers, Exam Timetable and Exam Results)
CorePortal
Parking

* Staff Only: Please note that SSPR will not reset your Agresso Financial Management system password.

What are the recommended password requirements?

All passwords must have the following minimum complexity requirements:

Must be a minimum of 12 characters long
Should contain characters from at least 3 of the following character sets

Lowercase characters 'a'-'z'
Upper case characters 'A'-'Z'
Numbers '0' - '9'
Special characters, e.g.!"£$%^&*()

3. Should not be the same as the username, based on the word “password”, or based on variants of your name or username, date of birth, children's names, department name, key/character sequence, or dictionary word

Please see the University of Galway QA404 Password Policy

Why have I been forced to change my password?

Occasionally, in line with IT Security best practice, we will force University Campus Account holders to change their password at the next login. In advance of any forced password resets, we will write to all end users informing them of the upcoming changes. This will give end users an opportunity to use the Self Service Password Reset (SSPR) portal to change their password in advance of the scheduled forced password reset.

If you use SSPR in advance of the scheduled forced password reset, you will not be prompted to change the password on the scheduled day.

How do I change change my password if I am prompted?

You will be presented with a dialog box asking you to enter your current password and to enter and confirm your new password.

How do I update my new password on Eduroam?

You need to Forget the Eduroam network and then reconnect. When you reconnect you will be prompted for the new password
For more information on Eduroam please click here