Ombudsman

Ombudsman

Office of the Ombudsman

The Office of the Ombudsman is empowered to examine complaints arising from any action taken by or on behalf of the University in the performance of its administrative functions. A complainant must generally exhaust the University's internal complaints procedures before having recourse to the Ombudsman. 

However, if you are unhappy with our final response then you can refer your complaint to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use.

The Ombudsman will ask you for details of your complaint and a copy of our final response to your complaint. The best way to contact the Ombudsman is by:

Clicking on the ‘Make A Complaint’ link at: www.ombudsman.ie

Or writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773

Or calling the Ombudsman on 01 636 5600 if you have any queries or if you need help making your complaint. 

Office of the Ombudsman for Children

If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with a decision made by the University on a complaint you have made to us, it is open to you to contact the Ombudsman for Children’s Office.

By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us.

The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Contact details are as follows:

Ombudsman for Children’s Office
52-56 Great Strand St
Dublin 1
Free Phone: 1800 20 20 40

ococomplaint@oco.ie
www.oco.ie

Further information can be found on the University's Child Protection Website.