Student Complaints Process

What is the Student Complaints Process?

University of Galway is committed to ensuring that students have a positive student experience. The University constantly monitors and evaluates its academic courses, administrative systems and student support services with a view to improving their quality.

Many formal and informal mechanisms exist within the University to allow students to express concerns and resolve issues as they arise. Students are encouraged to use the existing mechanisms available to them and where possible to resolve any complaints or difficulties they may be facing in an informal way. Support in using these processes is available from the Students’ Union and the Dean of Students.

The University recognises however that resolution through these mechanisms may not always be possible or may not result in a satisfactory outcome. The purpose of the Student Complaints Procedure is to provide a formal mechanism for students to have their complaints heard and resolved. The Procedure is not intended to be a disciplinary one, However, the Complaints Procedure provides students with an opportunity to raise issues of concern to them, frequently makes recommendations for improvements to University processes and, where appropriate, can provide redress to students.

It is intended that this complaints procedure will allow for matters to be dealt with fairly, transparently and in a timely fashion, for the benefit of current and future students and the wider University Community.

Further Information