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Helpdesk/ Report a Fault/ Service Requests

Helpdesk Enquiries

There are 2 ways to contact us: You can email us at buildingsandestates@universityofgalway.ie or call us on 091 492134, extension 2134 from Mon-Thurs, 9am-4pm and Friday, 9am-3pm.

Email

Report a Fault / Service Requests

Buildings and Estates use an online request management system (Pemac Assets) for fault reporting / managing maintenance requests. Contact your Buildings & Estates Unit Liaison to log requests with us online.

What type of requests should I log on PEMAC Assets?

  • Carpentry
  • Electrical
  • Fire Prevention
  • Fit-out services
  • HVAC (Heating, Ventilation, Air Conditioning)
  • Landscape and Grounds Maintenance
  • Lift repairs
  • Painting
  • Pest Control
  • Plumbing
  • Security (keys and access)
  • Signage

For operational reasons cleaning, attendant services, transportation (moving of equipment/furniture), poster boards and WEEE waste requests are not logged on Pemac Assets. Send an email with details of your request to buildingsandestates@universityofgalway.ie

Outsourced Buildings

Services in some buildings are outsourced to contractors, please contact their helpdesk as follows:

Neylons

Biomedical Sciences – Facilities & Services
Email helpdesk@neylons.ie  / copy noel.rodgers@universityofgalway.ie  

Lambe Institute - Facilities & Services
Email helpdesk@neylons.ie  / copy noel.rodgers@universityofgalway.ie 

Lifecourse – Facilities & Services
Email helpdesk@neylons.ie  / copy noel.rodgers@universityofgalway.ie 

Human Biology – Facilities & Services
Email helpdesk@neylons.ie  / copy noel.rodgers@universityofgalway.ie 

CCMI – Top Floor Orbsen - Facilities & Services
Email helpdesk@neylons.ie  / copy noel.rodgers@universityofgalway.ie 

Role of Buildings & Estates Unit Liaison 

A Buildings & Estates Unit Liaison is an individual (and usually a deputy) within an office/unit/discipline who acts as a liaison with Buildings & Estates with respect to the following:

  1. Maintenance Requests: logging and following-up on maintenance requests, such as leaks, power outages, carpentry requests etc.

  2. Point of contact for disseminating information from Buildings & Estates to University staff, particularly in the case of emergencies or shutdowns etc.

  3. Space management data: helping Buildings & Estates in keeping our space information up-to-date, i.e. providing us with updated occupancy reports when requested, and notifying Buildings & Estates of any changes to occupancies etc.

  4. Ensuring that Buildings & Estates Liaison contact information is kept up-to-date, so that in the case of an emergency, or of works to be carried out, Buildings & Estates can send communications to the right people.

View the Buildings & Estates Unit Liaison list.

Keep up to date with Buildings and Estates Unit Liaison Communications.

Fire Safety Training and Information