Windows App (formerly Remote Apps)

Request access

By default, Staff can access the below Apps by following the steps on this webpage to install and configure Remote Apps, there is no need to create a ticket.

• File Shares (Network Storage) - Access to the M: Drive, N: Drive, Q: Drive and U: Drive via File Explorer
• Internet Explorer - Browse internal University of Galway webpages / resources
• Google Chrome - Browse internal University of Galway webpages / resources
• Microsoft Edge - Browse internal University of Galway webpages / resources
• Putty
• Remote Desktop - Connect to an on-campus PC or Server
• Windows Virtual Desktop

The following Apps require an ISS Service Desk ticket:

• Employee Records (Core) - Back Office
• Finance System (Agresso) - Back Office (limited functionality)
• Reporting (CoreXD Reporting and Insight)
• Facilities Management Services Request (PEMAC) - Back Office

Create a ticket with the Library & IT Service Desk under the relevant category:

• Request Access:  04.Wi-Fi, Network & Remote Access > Remote Access > Remote Apps > New Request

Install Windows App client on a Windows workstation

Step 1: Download the Windows App from the Microsoft Store

1. Click the Start menu on your Windows device.
2. Open the Microsoft Store.
3. In the search bar, type Windows App.
4. Select Windows App from the results.
5. Click Get or Install.
6. Wait for the app to download and install.

Step 2: Open the Windows App

1. Once installation is complete, select Open from the Microsoft Store, or
2. Find Windows App in your Start menu and click to launch it.

Step 3: Sign In

1. When prompted, sign in using your University O365 account.
2. Complete multi-factor authentication (MFA) steps.  
3. After signing in, the app will automatically discover and display the Azure Virtual Desktop resources assigned to you.

Step 5: Use and Sign Out

• Use the virtual desktop just like a regular Windows computer.
• When finished, sign out of the virtual desktop from the Start menu inside the session.
• Close the Windows App when you are done.

Install Remote Apps client on a macOS machine

Step 1: Download the Windows App from the Apple store

From the Apple Store, download and install Windows App for MAC:

Step 2.  Sign In
Once installed Launch the Windows App and it will prompt you to logon using MFA:

Step 3: Landing page

After signing in, the app will automatically discover and display the Azure Virtual Desktop resources assigned to you.

Step 4: Use and Sign Out

• Use the virtual desktop just like a regular Windows computer.
• When finished, sign out of the virtual desktop from the Start menu inside the session.
• Close the Windows App when you are done.

Access Windows App using a Web Browser

1. Browse to https://windows.cloud.microsoft/
2. You will be prompted to enter your University of Galway Campus Account credentials (username and password):
3. You will then be asked to complete the login using Multi-Factor Authentication (MFA) on your phone. If this is the first time you have used MFA, you will be asked to register. You can learn more about how to register for MFA.
   
   
4. Once you have completed MFA, the "Windows App" menu displays the Apps available to you.
5. Double-click on the application you wish to start. After a short time the application will start within your browser

Further support

Create a ticket with the Library & IT Service Desk under the relevant category:

• For Advice and Support: 16.Data Centre Services > Virtual Desktop/Remote Apps > Advice & Support
• Request an app to be made available: 16.Data Centre Services > Virtual Desktop/Remote Apps > Request an Additional App