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Shannon College of Hotel Management

Mrs. Tracy Hegarty

Biography

Tracy Hegarty is a graduate of Shannon College of Hotel Management and holds a MSc (IT in Education) from Trinity College Dublin. She is Deputy Head of School in Shannon College of Hotel Management.

Revenue Management, Front Office Operations and Rooms Division Management along with the impact of IT on rooms management are her areas of interest and she delivers lectures in these to Year 1, Year 3 , Year 4 and MSc students.

She also lectures in Information Technology and its ongoing impact on hotels, tourism, hospitality and education. Her lectures in Information Technology cover IT theory and practical.

She is the alumni contact in Shannon College, managing the alumni database and website as well as alumni social media accounts. In conjunction with various international chapters, she assists in the organisation of the Annual Alumni Reunion as well as various chapter get togethers.

Prior to Shannon College of Hotel Management integrating with NUI Galway, Tracy was the onsite computer network administrator and the first point of contact for all IT issues both hardware, software as well as peripheral devices for both staff and students.

Post-integration Tracy has remained the point of contact between Shannon College and ISS in NUI Galway, She liaises with onsite issues that cannot be remotely fixed, organises training and visits and is involved with planning for the continuous development of the IT network and AV facilities.

Tracy also administers the internal Shannon College App and works with colleagues and students to ensure that the app is promoting engagement and communication with the Shannon College community.

Research Interests

Research interests include the evolution and implementation of Revenue Management in the hospitality industry.

I regularly visit hotels to view their systems in place and liaise with their Revenue Management committees in order to keep up to date on this constantly evolving topic.I have pursued further study in this area with Cornell University and attend as many industry briefings and conferences as possible.

As the only administrator of the Shannon College Alumni Database, I monitor alumni career progression on a continuous basis. I will be working with colleagues overseeing research in Shannon College to formalise the paths taken by our alumni - including career position, industry, geography, nationality and gender.

Professional Associations

	Association	Function	From / To
	Irish Hospitality Institute	Member	19-AUG-96 /

Committees

	Committee	Function	From / To
	School Executive Board	Board member	14-NOV-16 / 01-SEP-19
	Curriculum Review Committee	Member	29-SEP-06 / 17-MAY-16

Employment

	Employer	Position	From / To
	Shannon College of Hotel Management	Lecturer	19-AUG-96 /

Education

Year	Institution	Qualification	Subject
1990	Shannon College of Hotel Management	Diploma	International Hotel Management
2001	Trinity College Dublin	Msc	IT in Education
2015	Cornell University	Certificate	Hotel Revenue Management

Languages

	Language
	French
	Irish
	German

Community Engagement

	Title	Type	From / To
	Other	Shannon College of Hotel Management Alumni Association	19-AUG-96 /

Teaching Interests

Hotel Front Office Operations and Management
Revenue Management
Information Technology

Front Office Operations and Management with a particular interest in Revenue Management and the impact of IT on hotel rooms management form the core of my lectures and role in the college. I also devised and deliver the Revenue Management module to the final year students.

Information Technology and its ongoing impact on hotels and education are of personal interest to me. My lectures in Information Technology cover IT theory and practical and there is a cross over with IT development and the Front Office departments both in service delivery as well as guest experience and interaction.

As these areas are constantly changing and update, I keep up with these developments through alumni engagement, site visits and reading both journal articles in addition to newsletters and industry news.

Modules Taught

Term/Year	Module Title	Module Code	Subject / Desc
Semester 1 & 2	Front Office Operations	SC1100	The objective of this course is to introduce students to the Front Office department of the Hotel in preparation for Year 2 placement.
Semester 1	Information Technology	SC1101	The aim of this course is to introduce students to the concepts of Information Systems from a theoretical and practical perspective.
Semester 2	Rooms Division Management	SC3211	Front Office Management - The aim of this is to build on the knowledge students gained in Year 1 and Year 2 by increasing their understanding of the management aspect of the Front Office department with theoretical underpinning.
Semester 1	Revenue Management	SC4118	Revenue Management is a critical management tool. This module will cover the principles of Revenue Management in today’s hotel industry.