Marks Return FAQ

How do I know that 'Perform Extract' has run successfully?

When you click 'Perform Extract' you will then see a notice on the screen that the Extract has been done successfully.

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Why did I not receive the automated email?

• The automated email will be delivered within 1 to 2 hours but can be delayed during peak Marks Return times.
• The automated email will only be delivered to an '@universityofgalway.ie / @oegaillimh.ie' email address.
• Ensure that no-reply_marksreturn@nuigalway.ie is added as a 'Safe Sender'.

How do I access the web link?

Click the link in the automated email to access the webpage (on or off campus) you will be prompted to log in using your Campus Account credentials.

How do I change my Campus Account password?

Campus Account credentials provide staff access to computing services.  If you have forgotten or want to change your Campus Account password just go online to CASS.

How do I deal with Rejected Marks?

Click the link full details and information for advice on how to resolve the rejected mark.