Web Services

Web Editing Model

The University has an effective, ever-evolving, user-friendly website.

We aspire to continuously improve the website's efficacy by focusing on the 9 Ts (accessibility, availability, capability, discoverability, editability, quality, security, sustainability, and usability).

Web content accuracy is achieved through a devolved editing model, where individual units (i.e. groups / disciplines / schools / colleges / departments) take responsibility for their own web content, with technical support from ISS.

Direction & Governance

The ISS web team:

  • supports University staff, responsible for content in segments of the of the University's website.
  • facilitates each of the 9 Ts.
  • promotes adherence to best practice and standards.
  • ensures compliance with Irish and EU legal obligations, such as accessibility, e-privacy (cookies), and GDPR.
  • shields users from the complexities of modern web development / management by applying meticulous solution-focused strategies to an enterprise content management system.

The overall strategy and direction of the University website is decided by a Web Governance Group, whose members include Academics, Students, and representatives from Student Services, Marketing & Communications, ISS, Buildings & Estates, and the Content and Quality Offices.

Web Site Hosting

Web site hosting is the hosting of Web content on University of Galway’s central Web servers (www.universityofgalway.ie). The service is a highly available clustered solution using the latest technology. The service supports/hosts:

Who can use the service?

The main focus is to provide the basis for a Web presence for University of Galway organisation units, but the hosting of other, University of Galway-related Web sites, can also be requested by University of Galway staff.

Availability

  • Hosted Web sites are available 24x7 

Prerequisites required for the service

  • The Web site must be authorised by the Head of Unit. 
  • The Head of Unit must also assign at least one, but preferably two, Web Administrators to maintain the website  - ISS will not be in a position to edit any website content on their behalf.
  • All involved should also consider whether there is a need for a new website - perhaps the the desired content should be added to an existing website instead.

Setup instructions for users

Request must be logged by contacting the Service Desk (Tel. x5777 eMail servicedesknuigalway.ie).      

Related University ICT policies

Web Support Service

A Web support service is applied to the use and management of officially branded University of Galway Web sites that are hosted on the University’s Web site hosting service. Support covers the creation and management of Web content using the University’s Content Management System (CMS).

Who can use the service?   

The support service is only available to University Web site administrators who use the official Web publishing template and CMS.

Availability

  • Content Management System is available 24x7 
  • For support queries, contact the Service Desk from 09:15 to 17:00 (Monday – Friday) 

Prerequisites required for the service

  • The Web site must be authorised by the Head of Unit. 
  • The Head of Unit must also assign at least one, but preferably two, Web Administrators to maintain the website  - ISS will not be in a position to edit any website content on their behalf.

Training

CMS training is provided by Web Services via an on-demand course.  A self-help resource is also available, complete with FAQs, working examplesbrowser tools, and interactive demonstrations.

Setup instructions for users

To request:

  • a new (blank) website and CMS access to edit it
  • access to edit an existing website

Contact the Service Desk (by logging a helpdesk ticket,  phoning. x5777 or eMailing servicedesk at universityofgalway.ie ).
 

Troubleshooting Tips for users

For faster problem resolution, we recommend you check the Self-Help site's Course VideosTroubleshooting Checklist, FAQs, working examples,  browser tools, and interactive demonstrations before logging a support ticket.
Support tickets must be logged by contacting the Service Desk (Tel. x5777 | eMail servicedesk at universityofgalway.ie).

Related University ICT policies

 

Each department / unit is responsible for its own Web content.
Each department / unit should assign at least one, ideally two, 'Web administrators' to edit & publish content, using the University's Web Content Management System.
CMS training, support, and self-help resources are provided by ISS's web team.

For full details please see our CMS webpage.