FAQ

Who can use the campus printing service?

Any student or member of University staff. The service can also be used by members of the public via the Library Walk-In service.

What is a Multi Function Printer (MFP)?

A Multi Function Printer (MFP) is a dedicated device that combines the functions of a printer, a print release station, a photocopier and a scanner.

When do I use a Multi Function Printer (MFP)?

Print jobs can be sent to a Multi-Function Printer (often referred to as a 'Print Queue', i.e. when you click File, Print and select your printer) via PC's (some PC Suites), Email (only through your NUI Galway e-mail address) or Wi-Fi (requires Wireless Package download).

Why use a Multi Function Printer (MFP)?

Multi Function Printers (MFPs) allow you to manage your print jobs in the same way as a print release station does.  Print release stations must be used when you are printing over the NUIGWiFi network.  They also must be used when you print in a PC suite to the BW_Release and Colour_Release queues.

Multi Function Printers (MFPs) can also be used to photocopy and scan documents.  The cost of photocopying and scanning will be deducted from your print credit in the same way that print jobs are.  This allows for your printing, photocopying and scanning to be managed through the same central print credit without having to purchase separate copying credit.

How do I raise a support request?

• Log in to the Service Desk Ticketing System (servicedesk.nuigalway.ie) and raise a ticket.
• Drop in to the Library & IT Service Desk located in the James Hardiman Library (ground floor).
• Phone the Service Desk on (091) 495777.
• Email servicedesk@nuigalway.ie with your query.

How can I check my Print Credit Balance?

Important: A zero print credit balance or insufficient print credit for a print job means that you will be unable to print. 
Information on purchasing print credit.

The following options allow you to check the amount of print credit available on your account.

Online

• Go to https://printcredit.nuigalway.ie/  
• Click Student Login  
• Login with your Campus Account credentials 
• Your print credit balance is then displayed. 

At a PrintPoint Release Station

• Swipe your student ID card at the PrintPoint Release Station to login
• Your print credit balance is then displayed at the top right of the panel. 

In A PC Suite

• Move the mouse over the  icon in the taskbar at the bottom right of the screen 
• Your print credit balance is then displayed.

How much does it cost to print/scan/copy?

Print Cost

Copy Cost

Scan Cost

Note: Scanned documents are emailed as a PDF to your NUI Galway email address by default.

How can I get a refund of my Print Credit?

Print Credit Refund Policy

Print credit may be re-credited but cash refunds are not made under any circumstances.

Queries relating to print jobs or print credit account transactions should be brought to the attention of the Service Desk.

Queries relating to online purchase of print credit should be made within three working days of the transaction in question.

What are your responsibilities?

• You are responsible for setting print parameters correctly at the time you submit a print job e.g. specifying either a black-and-white or colour printer. If you accidentally print black and white pages on a colour printer, you will still be charged for the more expensive output.    
  
  
• Please ensure that the print job does not contain any unnecessary blank pages as these are also chargeable.  You will also be charged if your print job contains more pages than was expected (this can happen with certain web pages).  For these reasons, it is strongly recommend that you use the Print Preview feature within the application before submitting your print job.

Print jobs that do not print correctly due to equipment failure or malfunction will be re-printed at no charge to you by the ISS Service Desk. Alternatively, your print credit account will be re-credited by the relevant amount. 

In cases where you are seeking a re-print or re-credit, you must contact with the Service Desk within three working days and you are responsible for submitting any physical evidence of the incorrectly printed job to support staff.

How do I send a file to a print queue?

Google Chrome instructions:

1. Right click (or press Ctrl + P on your keyboard) to print a document
   
2. Select either Wireless_BW_Release or Wireless_Colour_Release 
   
   
   
   
3. Enter your campus account ID number when prompted.
   
   
   
4. You will be asked to confirm that you accept the charges on your print credit account, click 'OK' if you would like to print.
   
   
   

   Microsoft Edge instructions:

   1. Right click (or press Ctrl + P on your keyboard) to print a document
      
   2. Select either Wireless_BW_Release or Wireless_Colour_Release 
      
      
      
   3. Enter your campus account ID number when prompted.
      
      
      
   4. You will be asked to confirm that you accept the charges on your print credit account, click 'OK' if you would like to print.
      
      
      

      Internet Explorer instructions:

      1. Right click (or press Ctrl + P on your keyboard) to print a document
         
      2. Select either Wireless_BW_Release or Wireless_Colour_Release and click Print.
         
         
         
         
      3. Enter your campus account ID number when prompted.
         
         
         
      4. You will be asked to confirm that you accept the charges on your print credit account, click 'OK' if you would like to print.
         

How do I log onto a multi-function printer (MFP)?

• CASS - you will need your campus account credentials (or ID card) to log into the printer
• Office365 - you will need access to your NUIG email account to use email printing

1. Login with your NUI Galway Campus Account User ID and Password.
   
   a) Press the Username field (or alternatively, the keyboard icon on the right)
   
   
   b) Enter your Campus Account User ID and press the OK button 
   ‌‌‌‌‌‌‌
   
   c) Press the Login button to advance to the next screen 
   
   d) Press the Password field 
   
   
   e) Enter your Campus Account Password and press the OK button 
   
2. Alternatively, you can login with your NUIG ID card. Simply scan the card against the machine that you will be using. 
   
   ‌
3. Depending on your chosen function, you will be prompted to release a print job, copy a document or scan a document. Note: You can change between Copy and Scan by pressing the appropriate key on the keypad:
   

How do I release a print job?

a) Select the print job from the list displayed
 

b) Press the blue Start button to release the print job 

How do I photocopy a document?

a) Place the document on the scanner


b) Select job preferences


c) Press the blue Start button to scan the document

How do I scan a document?

1. a) Place the document on the scanner
     
   b) Select the E-Mail Me option to select your NUI Galway StudentMail address 
   
   c) Press the blue Start button to begin the scan. 
   
   A PDF of the document will be emailed to your NUI Galway StudentMail address. 
   
   
2. Logoff from the MFP by pressing the Access button on the keypad twice:
   

What do I need to use email printing?

You must submit your print email from an NUI Galway email account. It can be submitted from a PC, either on-campus or off-campus. You can also submit email print jobs from any mobile device, such as laptop, iPhone, Android phones, iPads etc. The only requirement is that you are logged into your NUI Galway email account.

How do I print using email printing? 

Do the following:

• Log into your NUI Galway email account
• Create an email
• Attach the document you wish to print (see below for a list of document types which can be printed)
• Send it to one of the following email addresses:
  • bwprintnuigalway.ie (for black and white, single sided printing)
  • colourprintnuigalway.ie (for colour, single sided printing printing)
  • bwduplexprint@nuigalway.ie (for black and white, double sided printing)
  • colourduplexprint@nuigalway.ie (for colour, double sided printing)

• Release your print job at any Print Release Station

What documents can I print with email printing? 

You can print the following document types:

• Microsoft Office documents (Word, Excel & Powerpoint)
• Openoffice (Doc, Spreadsheet & Presentation)
• PDF
• JPG, GIF, PNG, TIF, BMP

Who can use the service?

Staff or students that are connected to the NUIGWiFi or eduroam network.

What do I need to access the service?

• Print Credit - it can be purchased from print kiosks or via the online print credit system.
• NUIGWifi or Eduroam connection - connect your Macintosh or Windows laptop following these instructions. 
• Wireless Print Package*  
  Wireless print packages installed prior to Wednesday August 11th 2010 should be removed before installing the new version.  
  You MUST install a wireless print package.  Click the relevant link for details on 
  
  (i) how to install the wireless print queue package and 
  (ii) how to print to a wireless print queue*. 
• The wireless print package will install two print queues on your laptop: Wireless_BW_Release, Wireless_Colour_Release.  

Important - Print jobs sent to wireless print queues 
Jobs sent to wireless release queues don't print directly  They are held in the wireless release queue for 24 hours until  released by you from a print release station.  Click this link for full details on print release stations and their location. 

* Note: Your Campus Account User ID and Password are required to submit print jobs to the Wireless Release Queues and to release them from print release stations.

What is the PC Suite Print Service? 

Direct Printing 
PC Suite desktops have a number of print queues available.  The default print queue is for an A4 black and white printer usually located in the PC Suite.  Print jobs sent to it print out directly to the printer e.g. the print queue Arts_Science is for the printer in the Arts & Science PC Suite.  A small number of PC suites also contain printers that can produce A3-sized printouts.

Release Printing 
For colour printing, you must submit jobs to the  Colour_Release print queue.  Jobs sent to this queue are held for 24 hours until you release them from a print release station.  For full details of where the release stations are located see the print release station page. Black and white jobs can also be sent to the BW_Release print queue and released at any print release station.  

Release stations offer you flexibility in that you can send a print job to the release queue and release it later from a variety of locations.  You can also view your queued jobs and choose to delete them, at no cost, if you no longer want to print them out.

What do I need to use the PC Suite Print Service?

You need to have a Campus Account username and password (see the CASS website).  A print account is automatically created for you.  Print credit can be purchased from print kiosks* or online at https://printcredit.nuigalway.ie/.  You can also check your current print account balance at the kiosk or online.  A deduction is made from your print account for each page printed.

How much does the PC Suite Print Service cost?

Print Cost

Copy Cost

Scan Cost

Note: Scanned documents are emailed as a PDF to your NUI Galway email address by default.