Home ▻ Public Sites▻Information Solutions and Services▻Service Catalogue▻Employee Records (CORE)

Employee Records (CORE)

CORE HR

Description

CORE Enterprise HR is the University’s IT solution for its human resource requirements, payroll, business intelligence and employee self-service. CORE is a critical enterprise service for the University and includes the following 12 service elements.

CorePortal

5 Service Elements CorePortal / Core ESS   This suite of modules allows employees to perform traditional HR tasks from the Web. Currently, at University of Galway, the following services are available 
 1 My Time Self Service An intuitive, web-enabled time and attendance solution designed to streamline time and attendance management and increase the University’s efficiency
 2 My Personnel Self Service A web tool to view and edit certain personnel details
 3 My Payroll Self Service A web tool to view and edit payroll details
 4 My e-Recruitment Self Service A web tool to manage applications for vacancies
5       My Pension A web tool to view Pension details and calculator

How to Obtain this Service

Your CorePortal account will be ready once HR sets up your personnel record in Core Personnel. Please allow up to 24 hours for the system to sync and activate your account. Information about CorePortal, including guides and useful links, can be found on the HR page here.

Log into CorePortal using your campus account credentials. Your username is your email address, which consists of your 6-digit Staff ID number with a leading zero (0) and an “s” at the end, followed by @universityofgalway.ie (e.g. 012345s@universityofgalway.ie)

Who Can Use This Service

CorePortal is accessible to University of Galway Staff and Retired Staff. Both must have their accounts activated to access CorePortal. For instructions on how to activate your account, click here.

Note: This service is not available to students, T account holders, or prospective external applicants.

Who Can Use This Service Access After Leaving the University

Staff members leaving the University of Galway will retain access to CorePortal for 30 days after their contract end date, allowing them to view their final payslip. No other CorePortal menus will be accessible during this period.

For further details, please refer to our Staff Leaving and the and ICT Policy - QA434 Retired, Leavers, Mover Policy.

Core Back Office

 7 Service elements Core Back Office  This suite of modules allows employees to complete HR, payroll, pensions, reporting and administrative tasks. Currently, at University of Galway, the following services are available –
 1 CorePersonnel A module that manages employees through their life cycle at the University, from recruitment through to retirement. It provides University of Galway with tools to streamline and improve employee management. CoreTime Supervisory Reporting is also encapsulated here
 2 CorePay A Payroll solution that is effective and accurate by providing a multitude of features to help streamline and optimise the entire payroll process
 3 CoreTime A module for supervisors and managers to manage employee’s time logged in MyTime self-service
 4 CoreBI Core BI is a facility where employees can create reports and complete analysis of data from the Core module suite. The front end tool to access this data is Insight. This reporting tool is used for creating a variety of reports from the Core BI data.
 5 CorePension A module to provide accurate and reliable pension data including the administration of pension schemes
 6 CoreBudget A module that provides the ability to create budget templates to combine previous and existing budget data and forecast future budget information
7 CoreSecurity A module to administer user rights access to all Core back-office modules is administered. Currently used by ISS employees (level 2 and 3) only
Who Can Use This Service How To Obtain This Service

All access requests for University of Galway employees must be submitted via an ISS tickets system.

Accounts are created once approval has been received from the relevant Business Unit (HR, Research Accounts Office, Payroll, Finance, or Pensions) and included in the ticket. The ticket should also specify the menu profiles required, as agreed with the approving Business Unit. Access provisioning is then completed by ISS.

Link to Core Back Office here.

Who Can Use This Service

University of Galway staff in HR, Research Accounts Office, Payroll, Finance, or Pensions can access Core Back Office once written approval is granted by the relevant business unit owner

  • If a staff member with Core Back Office access leaves the University or changes department, the manager must log a ticket with ISS to remove access, including the staff member’s name and ID.
  • External (E) account holders may access the service with HR authorisation.
  • Students and T account holders do not have access to this service.
  • Third parties can access eRecruitment by visiting the website and registering with a valid email address and personal details.
Prerequisites for the use of this service
  • Employee record exists in Core Personnel
  • Edge with Java version 8 update 211.

Note: All employees must adhere to the recommended platform for all standard computers in use in University of Galway. 

Availability
  • CorePortal: Available both on and off campus using any modern web browser.
  • Core Back Office:  Accessible on wired campus connections or via Remote Desktop.
Cost

There is no charge to employees for the use of the Core applications.

Related Information
  • Link to CorePortal here.
  • CorePortal User Guide here.
Support

For technical support queries, contact the Service Desk. When submitting a request, please include sufficient details such as your department, the system you are trying to access (CorePortal or Core Back Office), your operating system, any error messages received, and screenshots of any errors or issues encountered. Providing this information will help us resolve your query efficiently.