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Domain Name Change

‌The next phase of the university rebranding is changing the UPN (User Principal Name) for your login credentials from prefix@nuigalway.ie to prefix@universityofgalway.ie

Changing login credentials

Students will be changed on the 15th of August and Staff accounts will be changed on the 18th of August.
Once migrated, you will need to log out of all applications and restart your computer. Once logged in again you will be prompted to authenticate again to Microsoft.

  • Staff login; enter campusid@universityofgalway.ie
    You will be prompted for MFA as normal and proceed with your preferred method.

  • Students login; your login and primary email address will change from @nuigalway.ie to @universityofgalway.ie
    (e.g j.bloggs1@nuigalway.ie to j.bloggs1@universityofgalway.ie). You will be prompted for MFA as normal and proceed with your preferred method.

Some key points to note

  • You will continue to receive emails directed to your @nuigalway.ie address.
  • There will be no change to your inbox, sent items, or mail folder, and likewise no change to any forwarding rules.
  • Email addresses using @ollscoilnagaillimhe.ie are available on request via Service Desk Ticketing System.

Microsoft Teams

When re-authenticating to Microsoft Teams App, close the pop-up window shown below (may take up to 3 times) by clicking on the X as shown, and sign out of Teams. 

Sign out of Team

 

Sign back into Teams. You will be prompted to use your @universityofgalway.ie login credentials.

Remote Apps

Click the ellipsis icon (three dots) and click Unsubscribe followed by clicking Subscribe.

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Clearing Browser Cache

  1. Google Chrome
    Click the 3 dots then select settings


    Type cache in the search box and select "Clear Browsing data"


    Select ‘All Time’ and click on Clear Data


  2. EDGE
    Click on the 3 dots and select settings


    Type ‘Cache’ in the search box and select ‘Choose what to clear’


    Select ‘All Time’ and click Clear now.

Microsoft OneNote

When accessing OneNote and you receive the below error, please follow the steps online.

How UPN changes affect OneDrive - SharePoint in Microsoft 365 | Microsoft Learn

Mobile Device-iPhone-Teams

You need to uninstall and reinstall Teams.

Set up Office apps and email on a mobile device - Microsoft Support

Mobile Device-Email 

Email - University of Galway

One Drive

The url for your OneDrive is now changed.

To resolve any OneDrive access issues, open all Microsoft Apps including Excel, Word, OneNote, Powerpoint, OneDrive on the taskbar and log out of them individually.

(Just closing the Apps does not log them off)

Reboot and log back in again.

Also note that:

Shared OneDrive folders will need to be re-shared by the owner.

Any links to OneDrive files including browser favourites, and desktop shortcuts will need to be updated.

Similarly, OneDrive recent files list will containing broken links. Browse to re-open active OneDrive files at the new url.

Power Apps

For any power Apps that use a hard-coded OneDrive link, this will need to be updated to the new link after the migration.

Eduroam

Procedure on how to forget and login back into Eduroam.

On some devices, including Windows 10 laptops, you will need to right-click on the EduRoam signal, click “Forget this Network” and re-select EduRoam from the list of available WiFi networks, at which point you will be asked for your updated login details – i.e. staffid@universityofgalway.ie / students inital.surname1@universityofgalway.ie and your password. 

Support

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