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FAQs

Frequently Asked Questions


How often is my office cleaned?

How often are the teaching venues / labs / toilets / public spaces cleaned?

Who is responsible for cleaning the kitchens?

How do I get a new chair or desk?

How do I get a footrest?

How do I move a printer or photocopier?

How do I request moving an item on Open Day?

How do I request moving the Water Cooler or getting it repaired?

Parking FAQ's

What type of Permit is right for Me?

Agency Staff  
To purchase/renew your monthly parking permit click on Online Payments System and choose "Visitor Permit". Once payment has been approved you will be notified by email and can then proceed to the payment stage.
  
Contractors  
Parking must be paid for at all times while on campus.  In order to park on campus you must notify your University of Galway contact that you will be arriving on campus and specify the duration of your stay by using the following link Online Payments System and choose the "Contractor Permit" option. Once payment has been approved you will be notified by email and can then proceed to the payment stage.
  
Job Sharing  
It is not possible to get a "half-permit." All permits are valid from 1 September to 31 August.  Where you have a short term contract you may consider using the Pay and Display facilities instead of purchasing a visitor permit.

What times can I park on campus without being clamped/without a permit?

After 5.30pm Monday to Friday and all day Saturday and Sunday, even for the general public.
  

How do I change Vehicle Details for Permit Parking? 

You may register multiple vehicles to your permit, however, note only one vehicle protected at any one time. If you wish to bring a different car on campus you must log on to Online Payments System using your APCOA username and password. The vehicle you have on campus must be the vehicle set as default on the system.

I feel I have been unfairly clamped. What can I do?

Information on how to appeal a clamping fee is on the Parking Information section of Parking & Getting Around Campus.

How do I avoid being clamped?

  • There are different types of spaces on campus; please find out which is which before you travel.  
  • We value your visit to the University, and your meeting here may be of strategic importance to the Unit or Discipline you are visiting/assisting, but the rules are there for a reason and we cannot allow you to park in contravention of the rules, regardless of how important your visit is.   
  • Staff must park in staff designated spaces and students must park in student designated spaces.  Both staff and students can park in areas which are zoned as shared (see Maps for details).  
  • If you park in a Pay & Display (“P&D”) space, you must buy a ticket from the nearby machines or use the Pay by Phone option and display your ticket on your dashboard face up, regardless of what other type of permit you might have.  
  • If you buy a P&D ticket, you can only park in spaces marked “P&D/Í&T”, marked also with blue lines. If you park anywhere else, even with a valid P&D ticket, you will be clamped.  
  • If you have bought a P&D ticket and it runs out, you may be clamped, regardless of circumstances, so please renew your ticket if it is about to expire.  
  • Only park in marked spaces – please do not think that where you have parked is ‘out of the way and not obstructing anyone’. Do not park on footpaths, landscaping, double yellow lines or in yellow boxes and do not obstruct fire exits.  
  • If you have a valid Conference Permit you are permitted to park only in the car park referred to on the front of the permit during the dates specified. This permit does not allow you to park in a Pay & Display (“P&D”) space without displaying a valid P&D ticket.  
  • If you park in a universally accessible bay you must display a 'blue badge' permit issued by the IWA or a valid Staff or Student Temporary Disability permit.  
  • Do not display a note in your window explaining why you have parked illegally. The clampers have been instructed to ignore such notes, which do not count as valid parking permits  
  • Use a loading bay only if you are actively involved in the loading or unloading of equipment. They are not parking spaces.

I have a temporary (fixed term) contract, do I qualify?

Yes. Full time, part time and employees holding contracts of indefinite duration are all eligible to apply, providing you have a written contract of employment.

I work part-time, how much will my permit cost?

The cost for a staff permit is the same for everyone within this category regardless of status. This ensures that those who hold a permit may park at any time on the University grounds.

I have a 6 month contract, can I get a permit for 6 months?

No, all permits are valid from 1 September to 31 August.  Where you have a short term contract you may consider using the Pay and Display facilities instead.

I am out for half of the year on sick leave / maternity leave, can I get a permit for six months?

No, all permits are valid from 1 September to 31 August.  Where you have a short term contract you may consider using the Pay and Display facilities instead.

I am employed on a fixed term contract while completing my studies at the University. May I apply for a staff permit?

Yes.  The full €55 fee for an annual staff permit will apply.  If you hold a student permit it will be invalidated on the system.  No refunds can be offered in such cases.

Do I have to pay the full amount?

There are no discounts for part-time students, sick leave, term-only, job shares, part-time working arrangements, or for a short working week or year. It is intended as a levy and not a parking charge and applies even if you do not avail of the Park and Ride service or cannot find a parking space.

I don’t want to use the park and ride facility or bus service, do I still have to pay the charge?

Yes. All revenues generated from the charge go toward funding the Parking Management System. The permit charge applies to all permits regardless of how you use them or if you use the bus service.