On Campus Modules
On Campus Modules
Sales Skills for Success Module March 11th 2025
What is this course?
Sales Skills for Success has been designed to help improve your understanding of the sales process and how best to apply it to your business.
Who is it for?
All Managers, HOD’s, General Managers, Sales & marketing Managers, Sales Directors, Conference & Events coordinators, Reservations Managers & Executives
Key content includes:
- Understanding the power of loyalty and the role of sales in creating and developing loyalty for your hotel
- Creating a sales process that builds relationships and converts enquiries to bookings
- Developing a strategic account management plan for your key customers
- Prioritising and managing your golden selling time
- Communication for conversion; Build on your listening and questioning skills to help you to identify your customer needs
- Delivering resonating pitches that win
Course Fee
€395
Labour Forecasting & Scheduling April 3rd 2025
What is this course?
It’s a practical course to help learners find the perfect balance between quality management and labour management. It introduces the learners to the concept of managing payroll by using the productivity metric of "hours per unit".
Who is it for?
All Supervisors, Managers & HOD’s who are responsible for creating rotas, Finance Managers, HR Managers, General Managers.
What will they learn?
Mangers will learn that labour forecasting is very different to revenue forecasting as it requires volume data (occupied rooms, covers, check-in's etc...) as opposed to revenue to accurately schedule labour and create more efficient rotas. Learners will be introduced to the concept of managing payroll by using the productivity metric of hours per unit. They will learn practical methods to create better rotas which are better aligned with the peaks and troughs of business levels using the 3's: “Right staff in the Right place at the Right time” to service guest demand. They will learn to use the "forecasting and scheduling cycle" which ensures that a robust methodical approach using data and not just intuition is applied when forecasting, scheduling, and monitoring labour utilisation.
Course Fee
€395
Revenue Management Module
What is this course?
This course is designed to deliver actionable insights for your hospitality business in the Revenue & Distribution Management space. The course will direct you as to some key actions that you can implement in your property to support your revenue optimisation.
Who is it for?
All Supervisors, Managers, HOD’s, Revenue & Reservations Managers, Financial Controllers
What will they learn?
Course content will include the following.
• Context & Macro Environment
• Concept & Metrics of Revenue Management
• Pricing
• Collaboration – where does Revenue Management sit within your property
• The use of Technology in Revenue Management
• Industry & Traveller Trends
Course Fee
€495
HR & People Management
What is this course?
Focus on key HR strategies, which create a working framework that fosters fairness, inclusivity and clarity supportive of a workplace culture that is attractive, stimulating and fulfilling for employees across all generations & communicating successfully, with emotional intelligence and engagement remains a fundamental challenge within many organisations – communication is the foundation of all working relationships.
This program will include a variety of hands-on practical activities and exercises aimed at getting the group to engage with each other, developing their own core skills whilst blending with colleagues within the group.
What will they learn?
- How Culture, Compensation, Benefits & Branding impacts on your ability to attract & retain great people
- Insight into upcoming legislation changes & contractual requirements
- How impactful leadership skills are key to creating the best teams
- Relationships are built on great communications
- Helping people grow
- Employment law
Course Fee
€495
.png)
You May Also Be Interested In
For Further Information
Contact Executive Education Coordinator
Fiona Duggan
T. +353 90 497200
.png)
.png)
.png)
.png)
