Conflict Management
What is this course?
This course has been designed to train members of your team on how to prevent and handle conflicts that occur in their workplace. The course is designed so that participants become familiar with common causes and signs of conflict, how the law relates to conflict management, the part the participant plays as a company representative in the prevention and the handling of conflict. The participants will get hands on experience in how to handle conflict as well as having an opportunity to see how mediation can work in solving conflict as it arises.
We know that conflict can occur at all levels of an organisation so having the skills to set your team up in a way that reduces conflict is key to the success of any organisation.
The course itself will cover the following topics:
- Identifying causes of conflict.
- Prevention is better than cure – setting our team up for success.
- Understanding ourselves and the role we play in managing conflict.
- Recognising signs of conflict
- Mediation – when to use it?
- Interventions we can use to resolve conflict.
- Structuring our discussions to resolve conflict.
Trainer - Gillian MacMahon FCIPD, HR Solved
Gillian is a Chartered Member of the CIPD for 20 years and has worked in the HR world since. She held Senior Human Resource Management roles within the hospitality industry notably the position of Regional Human Resources Manager for the Radisson Blu Hotels in the UK and Ireland.
Course Fee €495
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