Certificate in Hospitality Leadership & Management

What is this Course?

This 2-day residential course is an introduction to hospitality management with an emphasis on application in the workplace. This programme is designed for team members who want to develop themselves as supervisors and managers. Modules covered include, Revenue Management, HR & People Management, Finance for nonfinancial managers, Conflict resolution & Sales Skills.

Revenue Management Module Tuesday 11th November

This one day revenue management course is designed to deliver actionable insights for your hotel in the Revenue & Distribution Management space .

The course will direct you as to some key actions that you can implement in property to support your revenue optimisation.

Course content:

1. Concept of Revenue Management & Base Metrics
2. Where does Revenue Management sit in your organisation?
3. Collaboration across Sales/Marketing/Revenue Management
4. What is the best approach for pricing your hotel
5. Competitive set
6. Trenda & Tech

Sales Skills for Success Module Wednesday 12th November 

What is this course?

Sales Skills for Success has been designed to help improve your understanding of the sales process and how best to apply it to your business.

Who is it for?

All Managers, HOD’s, General Managers, Sales & marketing Managers, Sales Directors, Conference & Events coordinators, Reservations Managers & Executives

Key content includes:

• Understanding the power of loyalty and the role of sales in creating and developing loyalty for your hotel
• Creating a sales process that builds relationships and converts enquiries to bookings
• Developing a strategic account management plan for your key customers
• Prioritising and managing your golden selling time
• Communication for conversion; Build on your listening and questioning skills to help you to identify your customer needs
• Delivering resonating pitches that win

Course Fee (2 days) 

€1,150 

This includes:

·         The 2 Full Programme Days with no hidden costs

·         All learning materials required

·         Accommodation and breakfast for 1 night 

·         Networking Dinner on one evening

·         Lunch each day of the course

·         Morning and afternoon Tea & Coffee breaks 

·         Certificate in Hospitality Leadership and Management – awarded by Shannon College of Hotel Management, a college of The University of Galway.

Course Fee (1 day individual module)

€495 per person per day

This includes:

·         One full day module

·         All learning materials required

·         Lunch

·         Morning and afternoon Tea & Coffee breaks 

·         Certificate of completion – awarded by Shannon College of Hotel Management, a college of The University of Galway.

‌

 - "I thoroughly enjoyed the Certificate in Hospitality Leadership & Management and found it very beneficial. The course length was perfect for the content. Delivery was excellent, very enjoyable & engaging. Always good to step away from the desk and refocus" 

           Michelle Digan, Revenue & Reservations Manager, County Arms Hotel, Offaly

- "The Certificate in Hospitality Leadership and Management was an amazing opportunity for our manager to Network, Progress and continue to grow in her Management Career with us. It’s a  super stepping stone for any Senior Managers looking to progress."

         Ian Keating, Hotel Manager, The Dean, Cork

- "I really had a great time over the 2 days. Both instructors were brilliant especially Amanda O’Donovan who delivered the revenue management module, I will definitely come back to Shannon College"

         Mohamed Aly, Operations Manager, Kilronan Castle Estate & Spa, Roscommon

For Further Information

Contact Executive Education Coordinator

Fiona Duggan 

T. +353 91 497200

E. Fiona.duggan@universityofgalway.ie